Work overview

The overall tasks of the FLOOD-serv Project were achieved through seven (7) Work Packages (WPs), led by different members of the Consortium.


Work package 1 – Project management and coordination


The objectives of Work package 1 are:

  • Coordination and management of the project, as well as communication between project partners and the Commission
  • Maintenance of a project handbook as a repository of all the relevant project information
  • Control and refine the objectives of the project, assure timeliness and quality of project results
  • Management of the project risks and conduct self-assessment regularly
  • Define and validate the measurements of the project results
  • Preparation of review meetings, cost reporting, execution of contract amendments, writing of reports
  • Management of the work packages
  • Coordination of the operational tasks and technological progress
  • Coordination of the multi-disciplinary team of European partners to realize the deliverables and milestones according to the work plan
Work package 2 – Comparative study and analysis on flood risk management public services in the selected regions


The objectives of Work package 2 are to describe and compare the characteristics and specifications of flood risk management public services in different European countries and especially in the selected regions, focusing on:

  • the governance structure at and between different levels (institutional capacity)
  • the strategic use of ICT
  • the level of participation among stakeholders and the public
  • the usage of open services and the involvement of different other actors, including NGOs and users, to create or coproduce new public services in the flood management field
  • the usage of new, smart and mobile public services in the project’s domain
  • the way transparency tools bring benefit to different sections of the population and establishing practices to challenge emerging inequalities
Work package 3 – Development of FLOOD-serv system components

Led by CELLENT AG (CELLENT), Austria

The WP3 aims at developing the FLOOD-serv system components that will:

  • improve the current emergency management system prototype, which visualizes the current status on a map and tracks countermeasures. Data are derived from sensors and event reports from emergency personnel and citizens through mobile or social media.
  • adapt a Social Media collection and communication system into a Risk and Crisis Events Monitoring & Situational Awareness Module, which is used to collect information (events) from various social media channels in the case of an emergency and merge them into the emergency management system; and automatically collect opinions and articles related to the flooding problem, structure and visualise them for further analyses
  • develop and improve the current imaging process engine for territory monitoring, which is used to deploy various alerts of flood within vast geographic areas
  • develop and improve the Citizen Direct Feedback portal and mobile applications enabling citizens to communicate directly with local authorities, ensuring user security and authentication, integrating whenever possible with European level projects for structural processes, like for example user authentication
Work package 4 – FLOOD-serv collaborative and personalized citizen-centric platform


The objectives of Work package 4 are:

  • To specify interface design requirements for the FLOOD-serv collaborative and personalized citizen-centric platform, taking into consideration usability and accessibility issues
  • To provide the interaction design for the interceptive user-centered design of the platform
  • To integrate the entire FLOOD-serv system
Work package 5 – Verification, Piloting, Evaluation and Validation


The objectives of Work package 5 are:

  • To define, implement and execute various kinds of tests for all the components of the FLOOD-serv platform and FLOOD-serv system
  • To verify the capability to integrate these increments into a coherent and effective platform for supporting typical scenarios for flood preparation, response, recovery and mitigation
  • To apply a clear process for performing the tests and elaborating a well-structured evaluation of the platform
  • To iterate the tests several times and verify whether the improvements have been done
  • To develop pilots for the evaluation and validation of the FLOOD-serv proposed pro active and personalised citizen-centric public service application, in selected regions from Italy, Romania, Spain, Slovakia and Portugal
  • To supply guidelines for replicating the system in other European countries at a large scale, and for enlarging the public participation and the community who benefit from awareness services
Work package 6 – Stakeholders Engagement, Dissemination and Exploitation

Led by Government To You (GOV2U), Belgium

The objectives of Work package 6 are:

  • To launch an effective internal and external communication and dissemination strategy while assisting other work packages to meet their outreach objectives
  • To establish a consistent and distinctive project identity and maintain a favorable reputation
  • To communicate and disseminate widely and effectively the project’s objectives, methodology, benefits and findings among wide variety of stakeholders, from public bodies who are involved in flood mitigation and response to policymakers and academics, as well as the general public in order to maximize the project’s impact and visibility and to ensure the take-up of the pilot methodologies and tools in the long-term
  • To reach and involve target groups through systematic use of a variety of dissemination techniques and means
  • To link and exploit synergies with other projects and CSAs funded under the ICT-enabled open government call as well as other international projects and organizations of relevance for the FLOOD-serv project
  • To define a post-project Sustainability and Exploitation strategy and planning to sustain project outcomes and maximize its impact
Work package 7 – Ethics requirements


The objective is to ensure compliance with the ‘ethics requirements’ set out in this work package.