Expected impact

FLOOD-serv is expected to:

1.Stimulate the creation, delivery and use of new services on a variety of devices, utilising new web technologies, coupled with open public data
It will deploy and pilot a user-driven participatory solution where public value is created by the ability to share, interact and collaborate between actors and by harnessing human and ICT capabilities and open data.

2.Offer more personalized public services that better suit the needs of users
Public services that deal with the risks of flooding emerge as a topic that unites different groups of users with the goals of creating a common dialogue, reducing losses, and decreasing vulnerability to flood disasters. The project will reach not only the people affected by floods and stakeholders in the field of water management, spatial planning, crisis management (civil protection), economic affairs, public health, environmental protection but also those who may not be so intrinsically motivated to participate in the flood risk management process.

3.Reduce the administrative burden of citizens and businesses (e.g. collecting information from citizens only once)
By proposing an ICT system as a solution dedicated to flood risk management, FLOOD-serv aims to introduce a web-based personalised public service that will digitize the transactions between public administrations and users, thus reducing administrative burden and time for both of them.

4.Increase transparency of and trust in public administrations
The transparency of all information related to floods is an important request in order to achieve a greater trust in the public authorities and in their actions. FLOOD-serv will gather the information from the citizen and make it available to the public but also to the public authorities that will be able to use that respective information in order to take specific actions for the wellbeing of the citizen.